Return & Refund Policy

Because our products are custom made specifically for each order, all sales are considered final and returns, refunds, or exchanges are not guaranteed.

We stand behind the quality of our products. If there is a problem with your order, please contact us at theteam@ultimateperformanceprints.com and we will review the issue and work with you toward an appropriate resolution.

Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as it arrives.

If your order arrives damaged, contains defective transfers, or you received an item different from what you ordered, contact us as soon as possible at theteam@ultimateperformanceprints.com.

Please include:

• Your order number

• A description of the issue

• Clear photos showing the problem

• Photos of the packaging if the shipment was damaged during transit

Depending on the circumstances, we may replace the affected product, issue store credit, or provide a refund.

Please do not discard damaged or defective products until your claim has been reviewed, as we may request additional photos or require the product to be returned.

Custom Products & Customer-Supplied Artwork

All DTF transfers, gang sheets, and other custom-printed products are produced specifically for your order and are therefore generally not eligible for return or exchange.

Customers are responsible for reviewing their artwork before submitting an order, including:

• Spelling

• Artwork dimensions

• Image quality and resolution

• Transparency and backgrounds

• Design placement

• Artwork content

• Quantities and sizes ordered

We are not responsible for errors contained in customer-supplied artwork or for artwork submitted at an insufficient resolution or quality.

Orders will be printed using the artwork provided to us unless otherwise stated.

Color Variations

Colors shown on computer monitors, phones, tablets, and other digital displays may vary from the colors produced in print.

DTF printing uses CMYK-based color reproduction, and exact matches to RGB, HEX, Pantone, monitor colors, previous prints, or prints produced by another company cannot be guaranteed.

Minor color variations are considered normal and are not considered a product defect.

If accurate color reproduction is critical to your project, we strongly recommend ordering a sample or color test before placing a large production order.

Application & Pressing

Customers are responsible for following our recommended pressing instructions.

We cannot guarantee refunds or replacements for transfers that are damaged because of incorrect:

• Temperature

• Pressure

• Pressing time

• Peeling method

• Garment compatibility

• Heat press operation

If you experience an application issue, please contact us before continuing to press additional transfers. We may ask for photos or additional information to help determine the cause of the problem.

Returns

Do not send products back to us without contacting us first.

If we determine that a return is necessary, we will provide instructions for returning the product. When appropriate, we may also provide a return shipping label.

Items returned without prior authorization may not be accepted.

Order Changes & Cancellations

Because orders may enter production shortly after they are placed, changes or cancellations are not guaranteed.

If you need to change or cancel an order, contact us immediately at theteam@ultimateperformanceprints.com.

Once an order has entered production, we may be unable to modify or cancel it.

Refunds

If a refund is approved, it will be issued to the original payment method.

Please allow up to 10 business days after the refund is processed for your bank or credit card company to post the funds to your account.

If more than 15 business days have passed since we notified you that your refund was approved, please contact us at theteam@ultimateperformanceprints.com.

Questions

If you have questions about an order, return, replacement, or refund, please contact:

theteam@ultimateperformanceprints.com

Our goal is to provide high quality transfers and take care of our customers when a legitimate production or shipping issue occurs.